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I Can't Recommend the ROG Ally X

Linus Tech Tips@LinusTechTips1.9M viewsJun 2, 202415:50
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Pick up a Killswitch case for your ROG Ally or Steam Deck from dbrand at dbrand.com ASUS really sucks as a company right now, but the improvements to the ROG Ally handheld are undeniable. While we like the Ally X, we can't recommend it until we see a massive overhaul in terms of customer and RMA support. Hackaday Article: hackaday.com ASUS "Enhancing Communication Processes in Canada and USA" Press Release 1: asus.com Press Release 2: asus.com Their Action Plan: asus.com ROG Ally Warranty Extension: x.com Discuss on the forum: linustechtips.com Purchases made through some store links may provide some compensation to Linus Media Group. ► GET MERCH: lttstore.com ► GET EXCLUSIVE CONTENT ON FLOATPLANE: lmg.gg ► SPONSORS, AFFILIATES, AND PARTNERS: lmg.gg ► EQUIPMENT WE USE TO FILM LTT: lmg.gg ► OUR WAN PODCAST GEAR: lmg.gg FOLLOW US --------------------------------------------------- Twitter: twitter.com Facebook: @LinusTech Instagram: @linustech TikTok: @linustech Twitch: twitch.tv MUSIC CREDIT --------------------------------------------------- Intro: Laszlo - Supernova Video Link: youtube.com iTunes Download Link: itunes.apple.com Artist Link: soundcloud.com Outro: Approaching Nirvana - Sugar High Video Link: youtube.com Listen on Spotify: spoti.fi Artist Link: youtube.com Intro animation by MBarek Abdelwassaa @mbarek_abdel Monitor And Keyboard by vadimmihalkevich / CC BY 4.0 geni.us Mechanical RGB Keyboard by BigBrotherECE / CC BY 4.0 geni.us Mouse Gamer free Model By Oscar Creativo / CC BY 4.0 geni.us CHAPTERS --------------------------------------------------- 0:00 Intro 2:09 Performance Improvements 4:22 Weight and Feel 6:50 Gaming On It 8:55 IO Changes 10:15 Micro SD Card Slot 12:50 Teardown 14:35 Conclusion 15:38 Outro

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The video opens with a candid stance from the host, who expresses a genuine love for the ROG Ally and a reluctance to rush to praise the Ally X. He frames the discussion around a prediction-driven preview, acknowledging that ASUS has made meaningful hardware improvements while raising serious concerns about customer support and ongoing RMA transparency. Early on, the host highlights notable design and hardware updates – better chassis, improved thumbsticks with replaceable components from third parties, and a switch from the proprietary interface to USB 4 for expansion. He emphasizes that, despite these gains, the Ally X is not a revolutionary leap in performance and that price-sensitive tradeoffs were made to achieve those gains. The overarching message is balanced: the Ally X shows real engineering progress, but the brand’s support and warranty stance creates a barrier to a wholehearted recommendation. Throughout, he weaves in practical testable predictions about battery life, thermals, and efficiency, signaling that real-world results will be the ultimate judge of value. By the mid-section, the host pivots to a layered assessment of usability, comparing weight, grip, button ergonomics, and build quality to previous iterations, while also teasing a deeper teardown to reveal serviceability and component layout. This sets the stage for a thorough evaluation of how the Ally X performs under sustained load and how those improvements translate into longer play sessions and smoother experiences, even when the device isn’t matching the OLED deck’s display specs. The video iterates that the most meaningful gains may come from improvements in power delivery and system integration, rather than sheer raw horsepower, and it positions the conclusion as contingent on ASUS’s future actions toward transparency and customer commitment. In the closing remarks, the host reiterates the tension between personal enthusiasm for the hardware and a principled stance on warranty policy, inviting viewers to weigh the potential of the Ally X against the realities of support, recall history, and promised future updates, while keeping an eye on a proposed Dbrand accessory that promises enhanced grip and protection.

Topics · technology · hardware_reviews · gaming_handheld · warranty_and_support

Questions answered

What are the key hardware improvements in the ROG Ally X compared to the original Ally?
Key improvements include a redesigned chassis with more comfortable thumbsticks, replaceable thumbstick components from third parties, a larger total memory (24 GB at 7500 MHz), double-sized SSD support (up to 8 TB on 2280 form factor), two USB-C ports including a USB 4/Thunderbolt-capable port, and improved heat management with larger heat pipes and more fans.
Why does the reviewer hesitate to recommend the Ally X despite its upgrades?
The reviewer loves the hardware but questions ASUS's warranty and overall customer support, highlighting ongoing concerns about SD card slot failures and a lack of formal acknowledgment of hardware flaws, which affects trust and long-term value.
What role does the SD card slot and related failure discussions play in the video?
The video references a Hackaday article suggesting PTC fuse failure modes behind SD card slot issues, using this to illustrate broader reliability concerns and the need for transparent action from ASUS.
What is the reviewer’s stance on the market timing and pricing of the Ally X?
The reviewer notes that the Ally X is not a major CPU/GPU leap and that price increases are tied to added features, while still expressing desire to own and recommend the device if ASUS commits to stronger support and clearer communication.