Tech Support Challenge: Linus vs. Jake!
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Promos
Thanks to 3CX for sponsoring this video! You can learn more about their live chat at: 3cx.com 3CX is back again to sponsor yet another tech support video, but this time with a twist! Linus and Jake will go head to head to see who can resolve the most tickets. Who do you think will win? Discuss on the forum: linustechtips.com Buy an Intel i7-6950X: geni.us Buy a AMD 6900 XT: geni.us Buy a GeForce RTX 3090: geni.us Buy a TP-Link SG105 Network Switch: geni.us Purchases made through some store links may provide some compensation to Linus Media Group. ► GET MERCH: lttstore.com ► SUPPORT US ON FLOATPLANE: floatplane.com ► AFFILIATES, SPONSORS & REFERRALS: lmg.gg ► PODCAST GEAR: lmg.gg FOLLOW US --------------------------------------------------- Twitter: twitter.com Facebook: @LinusTech Instagram: @linustech TikTok: @linustech Twitch: twitch.tv MUSIC CREDIT --------------------------------------------------- Intro: Laszlo - Supernova Video Link: youtube.com iTunes Download Link: itunes.apple.com Artist Link: soundcloud.com Outro: Approaching Nirvana - Sugar High Video Link: youtube.com Listen on Spotify: spoti.fi Artist Link: youtube.com Intro animation by MBarek Abdelwassaa @mbarek_abdel Monitor And Keyboard by vadimmihalkevich / CC BY 4.0 geni.us Mechanical RGB Keyboard by BigBrotherECE / CC BY 4.0 geni.us Mouse Gamer free Model By Oscar Creativo / CC BY 4.0 geni.us CHAPTERS --------------------------------------------------- 0:00 Intro 1:24 Let the games begin! (iPhone woes) 3:50 HELLO CONNOR 6:06 The first video chat 8:30 Why are you here Dr. Cutress 10:31 How is this computer overheating? 13:37 Network switches are elite 14:51 Audio issues? That's unheard of 17:06 Five minutes remaining! 19:01 Game over 21:04 Outro
Tech Support Challenge: Linus vs. Jake! is a sponsored competition video where Linus and Jake face off in a head-to-head tech support duel powered by 3CX. The premise is simple: each host must solve the highest number of tickets within about an hour, using 3CX’s live chat, video chat, and phone capabilities to assist real users. The hosts tackle a stream of diverse problems ranging from iPhone boot loops to router port forwarding, cooling issues, and audio interface problems, all while racing to keep calls and chats moving. The video stitches together multiple customer interactions, with occasional transfers between the two players that add a points-based dynamic and strategic pacing to the competition. Throughout the round, viewers see practical demonstrations of troubleshooting steps, including the use of remote assistance features, basic OS-level tweaks, and hardware considerations such as fans, GPUs, and power supply adequacy, all tied to concrete outcomes or resolutions. The structure emphasizes how well each host communicates with customers, guides them through steps, and decides when a solution is satisfactory or when a ticket should be marked as unresolved. In the end, Jake earns more points for faster direct resolutions on several calls, while Linus nets higher overall points by handling a broader mix of tickets, including some longer, more involved assistance. The video also subtly highlights the 3CX live chat product as a viable, user-friendly option for real-world tech support teams, while delivering entertainment through the playful banter and pacing of a true two-player contest.
Topics · technology · entertainment · problem_solving · live_chat · consumer_electronics
Questions answered
- What is the main objective of the Tech Support Challenge: Linus vs. Jake?
- The objective is to solve the most user tickets within an hour using 3CX’s live chat and related features, competing head-to-head between Linus and Jake.
- What kinds of problems do the hosts address in the video?
- They handle a variety of issues including iPhone boot loops, network and router questions, cooling and overheating, audio interface dropouts, and driver or software troubleshooting.
- How is success measured in the competition?
- Success is measured by points earned for each resolved ticket or completed call, with additional points for video calls and effective transfers, as tracked by the hosts and judges.
- What is the role of 3CX in the video?
- 3CX provides the live chat and video chat infrastructure used by the contestants to interact with customers and resolve issues.
- What kind of outcomes can viewers expect from watching this video?
- Viewers can expect practical, step-by-step troubleshooting insights, a fun competition format, and a demonstration of how a modern live chat system can support tech support workflows.