What Are My Sponsors Hiding?
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Description
Level up your desk game!
Promos
Check out the Secretlab Magnus Desk Pro: lmg.gg Save big on back to school tech at lmg.gg #BestBuyPartner We're secret shopping like we've never secret shopped before, our sponsors! Just how good is the customer service for brands we've worked with in the past, like Dbrand, UGreen, Asus, Manscaped, and iFixit? Time to send in Secret Agent Rush. Discuss on the forum: linustechtips.com Buy an ASUS ROG Strix GeForce RTX 4080 Graphics Card: lmg.gg Buy a dBrand Project Killswitch Steam Deck Case: lmg.gg Buy a dBrand Nintendo Switch Tempered Glass Protector: lmg.gg Buy a Jackery Explorer 1000 Portable Power Station: lmg.gg Buy an iFixit Manta 112 Bit Driver Kit: lmg.gg Buy an iFixit Magnetic Project Mat: lmg.gg Buy an iFixit Prying and Opening Tool Assortment: lmg.gg Buy an iFixit Jimmy: lmg.gg Buy a Manscaped Platinum Package 4.0: lmg.gg Buy a UGREEN 655W 7-in-1 DigiNest Charging Station: lmg.gg Purchases made through some store links may provide some compensation to Linus Media Group. ► GET MERCH: lttstore.com ► LTX 2023 TICKETS AVAILABLE NOW: lmg.gg ► GET EXCLUSIVE CONTENT ON FLOATPLANE: lmg.gg ► SPONSORS, AFFILIATES, AND PARTNERS: lmg.gg ► EQUIPMENT WE USE TO FILM LTT: lmg.gg ► OUR WAN PODCAST GEAR: lmg.gg FOLLOW US --------------------------------------------------- Twitter: twitter.com Facebook: @LinusTech Instagram: @linustech TikTok: @linustech Twitch: twitch.tv MUSIC CREDIT --------------------------------------------------- Intro: Laszlo - Supernova Video Link: youtube.com iTunes Download Link: itunes.apple.com Artist Link: soundcloud.com Outro: Approaching Nirvana - Sugar High Video Link: youtube.com Listen on Spotify: spoti.fi Artist Link: youtube.com Intro animation by MBarek Abdelwassaa @mbarek_abdel Monitor And Keyboard by vadimmihalkevich / CC BY 4.0 geni.us Mechanical RGB Keyboard by BigBrotherECE / CC BY 4.0 geni.us Mouse Gamer free Model By Oscar Creativo / CC BY 4.0 geni.us CHAPTERS --------------------------------------------------- 0:00 Intro 1:40 Asus 6:28 Dbrand 7:30 Jackery 10:00 iFixit 12:25 Manscaped 13:51 UGreen 16:45 Conclusion 18:47 Outro
What Are My Sponsors Hiding? presents a structured secret shopping experiment across a lineup of Linus Tech Tips sponsors to evaluate customer service quality, clarity of product guidance, and overall support experience. The host explains the mission: to secretly test brand support for Asus, Dbrand, Jackery, iFixit, Manscaped, and UGREEN by purchasing products and attempting to obtain help for issues that arise. The video frames itself as a transparency drive, documenting every step from initial contact to final resolution, and introduces a sponsor integrity index to track performance over time. Early on, the host notes that there are no anchor products on the table to avoid bias, signaling a genuine test rather than a setup. The format combines live calls, screenshots, and follow-up interactions to illustrate where support shines and where it falters, while peppering in humorous sentiment and personal reflections on the experience. Overall, the video aims to build trust with the audience by openly sharing sponsor experiences and proposing mechanisms to improve accountability across partner brands.
Topics · technology · consumer electronics · reviews · sponsorship · customer service · privacy and transparency
Questions answered
- Which sponsor demonstrated the strongest overall customer support in this test?
- Jackery and Dbrand both received highly favorable treatment in terms of replacement policies and quick resolutions, making them strong performers in this test.
- What was the main issue with the Asus support experience?
- The main issue was a convoluted support path, confusing cables and adapters, long wait times, and inconsistent guidance from representatives, leading to a frustration-filled experience.